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Overview
This article answers common questions about Two-Factor Authentication (2FA), helping users understand its importance and how to implement the Microsoft Authenticator app.
Frequently Asked Questions
+ What is Two-Factor Authentication (2FA)?
Passwords alone can be vulnerable to hacking, phishing, or data breaches. Two-Factor Authentication (2FA) significantly strengthens account security by requiring an extra layer of verification, such as a temporary code or biometric scan, before granting access.
+ Is 2FA Mandatory?
Yes, in most NMSU systems and login portals, 2FA is required as part of the security policy. This extra layer of protection helps safeguard NMSU data, your account, and the applications you access.
+ How do I sign up?
2FA is automatically enabled for all accounts. When you sign in to your NMSU account for the first time, you'll be guided through the setup process. Simply follow the on-screen instructions to complete the setup. For more information, visit 2FA - Two Factor Authentication (Multi-Factor Authentication).
+ Which 2FA methods can I use to sign in?
Once signed up, you can choose these methods for 2FA.
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Push Notification: A notification will be sent to your device via the Microsoft Authenticator app. Press 'Approve' to continue signing in.
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Verification Code: A 6-digit code is generated in the Microsoft Authenticator app. Enter this code to sign in.
+ What if I don't have a smartphone?
If you don't have access to a phone, electronic key tokens are available upon request.
+ What if I reset my smartphone?
If you have multiple devices set up for 2FA, you can sign in and manage, add, or remove devices in your Security Info. Instructions to add additional devices can be found here How to Add an Additional Device for 2FA.
+ What if I got a new phone or mobile device?
Before getting a new device, use your existing device to sign into Security info and add your new device.
+ What if I lost my phone?
If you've configured 2FA on the lost device, please contact us to terminate any active sessions:
Zoom Link: https://nmsu.zoom.us/my/nmsuithelpdesk
Zoom ID: nmsuithelpdesk
+ Why is my Microsoft Authenticator not notifying me?
Check for any additional prompts on your device. The Authenticator app may require your phone's pin, fingerprint, or face ID. NMSU will not have access to this information.
If you didn't receive the notification, try closing all browser windows and try again.
+ Where do I manage my 2FA Devices and Settings?
You can use these instructions for viewing and managing your devices How to Add an Additional Device for 2FA.
If You're Still Experiencing Issues
Submit a ticket to the IT Help Desk here.
Contact Information:
IT Help Desk Contact & Zoom Desk
In Person: Hardman & Jacobs Undergraduate Learning Center - Room 105
Phone: 575-646-HELP (4357)
Email: help@nmsu.edu
Zoom Link: https://nmsu.zoom.us/my/nmsuithelpdesk
Or meeting ID: nmsuithelpdesk
Zoom with us M-F 8am-5pm