Overview
This page provides information related to the most commonly asked questions concerning the setup of devices purchased through NMSU's Technology Purchase Program.
Before you begin
Some departments offer their own IT resources and services not provided by IT. If applicable, be sure to check with your own department's IT group.
Procedure
First-Time Login Instructions
Important: Your first login must be done on campus and while connected to the campus network.
- At the login screen, click "Other User."
- Enter your NMSU username and password when prompted.
- Laptop Users: Do not use a docking station during your first loign. Connect directly to the device.
Pre-Installed Software
Your device is ready to go with Microsoft Office, Chrome, Firefox, Adobe Acrobat Reader DC, and all the latest Windows updates already installed.
Microsoft Teams Download
After receiving your device through the Technology Purchase Program, one of the first steps you should take is to install Microsoft Teams for Work or School.
This application is not pre-installed on your machine, but you can download and install it free of charge from the following link: Download Teams
Zoom Tips
NMSU Academic Technology offers a helpful list of Zoom tips and provides a download link on their website to help you get started.
NMSU Software Questions
If you have questions about software at NMSU, visit this link or email the software licensing group at: software@nmsu.edu
Two-Factor Authentication (2FA)
Passwords can be easily compromised. Add an extra layer of protection by enabling two-factor authentication (2FA).
If You're Still Experiencing Issues
Submit a ticket to the IT Help Desk here.
Contact Information:
IT Help Desk Contact & Zoom Desk
In Person: Hardman & Jacobs Undergraduate Learning Center - Room 105
Phone: (575) 646-HELP (4357)
Email: help@nmsu.edu
Zoom Link: https://nmsu.zoom.us/my/nmsuithelpdesk
Or meeting ID: nmsuithelpdesk
Zoom with us M-F 8am-5pm