What Is It?
This service provides assistance with diagnosing and troubleshooting Network Connection issues on specific campus devices, including Wi-Fi and direct Ethernet devices like computers, laptops, tablets, and gaming consoles.
Who Is Eligible to Use It?
NMSU faculty and staff are eligible to request diagnostic and troubleshooting support for Network Connection issues.
How Do I Get Started?
Click the "Troubleshooting Connection" button above to request assistance with diagnosing and troubleshooting Network Connection issues for campus devices. You will be prompted to enter your name, department, and full details of your ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
How Much Does It Cost?
There is no fee for requesting assistance with diagnosing and troubleshooting Network Connection issues unless required by a department-specific IT unit.