Overview
If you're experiencing issues like persistent pop-up ads, unwanted tabs, or changes to your homepage or search engine, your device may be affected by unwanted software or malware.
Chrome give you the option to block or allow pop-ups depending on your preferences. While most pop-ups are unwanted, some legitimate sites use them for essential functionality, such as logging in or displaying secure forms.
Common signs of unwanted software or malware includes:
- Pop-ups and new tabs that won’t close
- Homepage or search engine changes without your consent
- Unwanted extensions or toolbars reappearing
- Redirects to unfamiliar websites or ads
- Fake virus alerts or security warnings
Procedure
Remove Ads, Pop-ups & Malware
For detailed step-by-step instructions, visit:
Remove unwanted ads, pop-ups & malware
Block or Allow Pop-ups
For detailed step-by-step instructions, visit:
Block or allow pop-ups
Note: When a pop-up is blocked, the address bar will be marked Pop-up blocked 
Contact Information:
IT Help Desk Contact & Zoom Desk
In Person: Hardman & Jacobs Undergraduate Learning Center - Room 105
Phone: (575) 646-HELP (4357)
Email: help@nmsu.edu
Zoom Link: https://nmsu.zoom.us/my/nmsuithelpdesk
Or meeting ID: nmsuithelpdesk
Zoom with us M-F 8am-5pm