General Request

Use this service to request IT support for issues or needs that don’t fit into any of the standard service categories listed below. If you've browsed the below categories and can't find the type of service or support you need. Click on 'Request Service' on the right and submit a ticket here for a general support request.

• Accounts, Passwords, and Access

• Administrative and Business Systems

• Classroom Technology and Research

• Communication and Collaboration

• Project Management

• Equipment, Software, Computer Labs, and Printing

• Information Security

• Network, Voice, and Connectivity

• Server and Storage Management

• Web and Hosting Services

Support may be provided by phone, email, in person, or through online resources.

Faculty, Staff, and Students are eligible to submit General Requests through this service.

Click on the "Request Help" button above to request assistance. You will be prompted to enter your name and the nature of your request. This request will be routed to the IT Help Desk, where they will attempt to assist you or help identify the appropriate resource if the request is outside their responsibility. 

There is typically no fee associated with submitting general service requests through NMSU IT. If there is a cost associated with a requested service, you will be notified prior to the acceptance of your request.