TeamDynamix Access

Overview

This page describes the levels of TeamDynamix access available to users who provide IT support or support through AggieOneStop.

Procedure

To request TeamDynamix access, visit the service page.
The following levels of access are available:

License
Role Description
Technicians – Technician (Default)  Any staff member accessing the technician application.
Student (Technician)  Any student member accessing the technician application.

TD Client

Role Description
Client (Default)                                                                    Base level access: employees can view the Knowledge Base, but cannot create new articles. 
Technician Any staff member that can create articles for review. 
IT Tickets
Role Description
Student Technician                           All student technician access. 
Technician - 1 Used by staff that provide technician support.
Technician - 2 (T&E) Used for those adding time to tickets for other technicians.
OneStop
Role Description
Student Technician              All student technician access.
Technician Used by staff that provide technician support.

 

Contact Information:

IT Help Desk Contact & Zoom Desk
In Person: Hardman & Jacobs Undergraduate Learning Center - Room 105
Phone: (575) 646-HELP (4357)

Email: help@nmsu.edu



Zoom Link:
https://nmsu.zoom.us/my/nmsuithelpdesk
Or meeting ID: nmsuithelpdesk
Zoom with us M-F 8am-5pm