Overview
This page describes the levels of TeamDynamix access available to users who provide IT support or support through AggieOneStop.
Procedure
To request TeamDynamix access, visit the service page.
The following levels of access are available:
License
| Role |
Description |
| Technicians – Technician (Default) |
Any staff member accessing the technician application. |
| Student (Technician) |
Any student member accessing the technician application. |
TD Client
| Role |
Description |
| Client (Default) |
Base level access: employees can view the Knowledge Base, but cannot create new articles. |
| Technician |
Any staff member that can create articles for review. |
IT Tickets
| Role |
Description |
| Student Technician |
All student technician access. |
| Technician - 1 |
Used by staff that provide technician support. |
| Technician - 2 (T&E) |
Used for those adding time to tickets for other technicians. |
OneStop
| Role |
Description |
| Student Technician |
All student technician access. |
| Technician |
Used by staff that provide technician support. |
If You're Still Experiencing Issues
Submit a ticket to the IT Help Desk here.
Contact Information:
IT Help Desk Contact & Zoom Desk
In Person: Hardman & Jacobs Undergraduate Learning Center - Room 105
Phone: (575) 646-HELP (4357)
Email: help@nmsu.edu
Zoom Link: https://nmsu.zoom.us/my/nmsuithelpdesk
Or meeting ID: nmsuithelpdesk
Zoom with us M-F 8am-5pm