What Is It?
This service offers users access to a computer room with:
- Controlled and monitored temperature and relative humidity
- Filtered power and battery backup through a 80KVA UPS
- Fire detection/suppression
- Gigabit-capable, twisted pair NMSU network connectivity
- Restricted access for IT-approved patrons only
- 24/7 video camera surveillance
- 24/7 SASR access
- Training on the electrical power, fire detection/suppression system, and security
Who Is Eligible to Use It?
NMSU faculty and staff are eligible to use this service. Users of services defined in the SLA will be responsible for the following:
- Data stored or accessed by servers kept in this area cannot contain personally identifiable information or NMSU business information that is considered to be private or sensitive
- Users must have knowledge of and abide by all policies established by IT-UCC with regard to electrical power, fire detection/suppression, security, safety, and cleanliness of all Computer Room areas
- Any and all suspected problems/issues are to be reported to IT-UCC by submitting a service ticket through NMSU's service catalog. Suspected problems/issues occurring outside regular business hours will be handled using the procedures outlined in the Escalation Procedures.
- Upgrade/replacement equipment needs to be rack mountable. IT does have some purchasing agreements with vendors. All installations of any equipment must be pre-approved by the UCC Manager.
How Do I Get Started?
Click the "Request Service" button above to request access to a SASR or to request assistance with any suspected problems/issues with an existing SASR server.
How Much Does It Cost?
IT provides fee-based assistance to SASR users. This assistance includes server setup and network connectivity and extends beyond the normal 40-hour-per-week work footprint. The fee for SASR assistance is $65 per hour.