Service Description
Professional project management services are provided to campus departments to support governance, initiation, planning, and delivery of IT enterprise systems and services aligned with the New Mexico State University Strategic Plan.
Service Audience
Staff and Faculty (Colleges, Departments, and Units)
Standard Features
Provide Project Request form
Route Project Request to IT Governance Committee
Perform Impact Analysis
Provide consultation to the requester
Provide Scope Definition - resources availability, priority, and impact
Provide Objectives and Requirement definition
Manage Communication
Provide a Work Breakdown and Time line
Optional Features
Product Research and Business Need Analysis
Project management training and support
Product Acquisition
Project planning and delivery
Project Workspace
This service offers comprehensive Operational IT Project Support, delivering full-cycle project management from initiation through to completion and covering every stage in between.
Roles and Responsibilities
Requester is responsible for providing the following information:
- Project Purpose
- Anticipated Impact
- Strategic Alignment
- Supporting cost documentation
- Desired Start/End
- Department
- Project Sponsor
Please Note: Submission of project requests does not guarantee project approval. The governance process consists of committee reviews and evaluation.
Request Service or Support
Click the Request Service button and complete the request form.
Service Audience
Faculty and Staff (Colleges, Departments, and Units)
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 5:00 PM).
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Service Level
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| Response Time: |
1 business day |
| Resolution Time: |
Proposal review, evaluation, and approval may take about 6 weeks. |
Please Note: Response Time is measured from the ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from the ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g., IT is waiting for additional information from the requester) does not count toward the Resolution Time
Service Pricing
There are no costs associated with this service.
Institutional Policies
IT Governing policies can be found here: Information Technology Governance