What Is It?
Professional project management services are available to campus departments to support the governance, initiation, planning, and delivery of IT enterprise systems and services. All project requests are evaluated for alignment with New Mexico State University’s Strategic Plan.
Standard Features
- Provide a project request form
- Route project requests to the IT Governance Committee
- Perform impact analysis
- Offer consultation to the requester
- Define project scope, including resource needs, priority, and impact
- Develop objectives and requirements
- Manage project communications
- Create a work breakdown structure (WBS) and timeline
Optional Features
- Product research and business needs analysis
- Project management training and support
- Product acquisition assistance
- Project planning and delivery
- Project workspace setup and support
This service provides comprehensive operational IT project support, offering full-cycle project management from initiation through completion and covering every stage in between.
Roles and Responsibilities
The requester is responsible for providing the following information:
- Project Purpose
- Anticipated Impact
- Strategic alignment
- Supporting cost documentation
- Desired start and end date
- Department
- Project Sponsor
Please Note: Submitting a project request does not guarantee approval. All requests undergo review and evaluation through the IT governance process.
Who Is Eligible to Use It?
Staff and Faculty (Colleges, Departments, and Units)
How Do I Get Started?
Click the Request Service button above to submit a ticket.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 5:00 PM).
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Service Level
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| Response Time: |
1 business day |
| Resolution Time: |
Proposal review, evaluation, and approval may take about 6 weeks. |
Please Note: Response Time is measured from the ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from the ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g., IT is waiting for additional information from the requester) does not count toward the Resolution Time
Institutional Policies
IT Governing policies can be found here: Information Technology Governance
Institutional Policies
There is no cost to request this service.