General Technology Consulting

What is it?

This service serves as a central hub for information, analysis, guidance, and strategic recommendations. We work with users to assess technology-related business needs and determine project feasibility. Additionally, we provide general Information Technology project-management services to the entire NMSU community.

Standard Features

  • Planning for the Acquisition of New Technology: Guidance on all technology purchases, whether funded, gifted, granted, or donated. Support covers software, hardware, and any technology being acquired for the first time.
  • Planning for Changes or Enhancements to Existing Technology: Assistance with evaluating, modifying, or upgrading current technology systems.
  • Planning for Technology Integration with Campus Systems: Support for integrating new or updated technologies into campus systems, such as the campus network, Banner, CRM/Slate, and others.
Roles and Responsibilities

Information Technology (Campus Technology SME)

  • Relationship Building: We are committed to cultivating and maintaining strong, positive relationships across the campus community.
  • Listening: We prioritize understanding our customers' needs and vision by actively listening to their goals and perspectives.
  • Communication: Through transparent and ongoing dialogue, we ensure IT initiatives align with customer goals. We provide informed advice and tailored support while managing expectations effectively.

Customer (Content and Discipline Expert)

  • Communication: Customers should engage with IT when planning the acquisition of new technology or when considering changes to existing campus technology that cannot be addressed through a standard service request.

Who is Eligible to Use it?

Faculty and Staff (Colleges, Departments, and Units)

How Do I Get Started?

Click the  Request Service button above to submit a ticket. 

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 8:00 AM to 5:00 PM).

Service Level  3
  
Response Time:
 1 business day
Resolution Time:  10 business days                                                                      
Please Note: Response Time is measured from the ticket submission date/time until the ticket is moved to an 'In Process' status. Resolution Time is measured from the ticket submission date/time until the ticket is completed/resolved. A ticket in an 'On Hold' status (e.g. IT is waiting for additional information from the requestor) does not count toward the Resolution Time 

Institutional Policies

IT Governing policies can be found here: Information Technology Governance

How Much Does It Cost?

There is no cost to request this service.