Knowledge Base

Categories (8)

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Account & Email Support

Account setup, password reset, access requests, shared drives, migration and storage support.
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WiFi & Network Access

Network registration, Wi-Fi troubleshooting, and VPN installation.
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Software & Applications

Adobe, Microsoft Office 365, operating systems, SAS, web browsers, and WordPress.
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Chat, Meetings & Phones

Teams, Zoom, Google Chat, Cisco, and office phones
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Privacy & Security

Virus and malware security tools.
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Academic & Research

Canvas, myNMSU, reimbursements, tech purchases, and student technology needs.
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Employee Resources

Faculty guides, expense reporting, NMSU Analytics, and TeamDynamix.
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Articles (4)

Create a Knowledge Base Article

A step-by-step guide for creating a new KB article using the standard template.

Knowledge Base Style Guide

A guide that outlines the required style standards for creating Knowledge Base articles.

Creating a Service for Requests

A step-by-step guide for creating a new service in the Service Catalog using the standard template.

Service Catalog: Submit a Ticket to Request Support

Use the Service Catalog to request services or technical support when the knowledge base articles don’t provide the answer.