Knowledge Base

Categories (8)

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Account & Email Support

Account setup, password reset, access requests, shared drives, migration and storage support.

WiFi & Network Access

Network registration, Wi-Fi troubleshooting, and VPN installation.

Software & Applications

Adobe, Microsoft Office 365, operating systems, SAS, web browsers, and WordPress.

Chat, Meetings & Phones

Teams, Zoom, Google Chat, Cisco, and office phones

Privacy & Security

Virus and malware security tools.

Academic & Research

Canvas, myNMSU, reimbursements, tech purchases, and student technology needs.

Employee Resources

Faculty guides, expense reporting, NMSU Analytics, and TeamDynamix.

Articles (1)

Service Catalog: Submit a Ticket to Request Support

Use the Service Catalog to request services or technical support when the knowledge base articles don’t provide the answer.