Popular Services
Includes, but is not limited to: desktop support for computer, email, software, hardware, password, and browser setup, configuration, and troubleshooting concerns.
Allows users to request security updates for all NMSU applications and Banner, including security requests for new access, modifications to existing access, or removal of access. Users can also request assistance for errors with current access.
Offers assistance with general service requests and questions concerning NMSU-supported technologies.
Users may request to purchase devices like desktop and laptop computers, monitors, and accessories. The NMSU Technology Purchasing Program has identified cost-effective technological solutions available to NMSU faculty and staff.
Family and Medical Leave (FMLA), Faculty Care Leave, and Sick Leave Bank questions, submit requests for leave, inform HR of a potential need for medical leave, and submit documentation.
Provides support with the installation and/or operation of the campus core VoIP system and associated service offerings.
Provides administrative, installation, operational, and general technical support for Banner Self-Service items, NMSU-developed applications, and other third-party applications.
Access the NMSU internet by registering your device to the NMSU Network.
This service offers assistance to faculty, staff, and students with installing and/or troubleshooting Office 365 software on their device(s).
Partner with our technical team to develop reports, dashboards, visualization tools, and data sets to answer business questions for internal operations and strategic decisions. Includes products developed in NMSU Analytics (Powered by Cognos), ad-hoc reporting, and data warehouse development.
Authorizes and increases awareness of changes made--and assists in delivering support--to the NMSU System.
Provides assistance to users who require installation of one or more data cables for network connectivity for new or existing devices. Also helps users diagnose and troubleshoot Network Connection issues on specific campus devices, including Wi-Fi and direct Ethernet devices.
Submit your forms and supporting documentation here to enroll or change benefits, including insurances and retirement. Submit Benefit Enrollment/Waiver, FSA, NMERB, NMARP, 403b and 457 Salary Reduction Agreement forms.
A mailbox shared by multiple users within a department to read and send email messages.
Allows users to report issues or request support with the installation and/or operation of the campus data network and related service offerings on a campus-wide basis.
Provides NMSU Faculty and Staff support with departmental, organizational, or personal website support.
Full-Cycle Project Management Support and Services
This service provides comprehensive project management support to central/distributed IT and campus departments, covering governance, initiation, planning, execution, and delivery of IT systems and services that support the New Mexico State University System.
Use this service to request an Aggie ID (New Employee Data Form), submit supporting documentation for EPAF hires, submit Sensitive Duties Checklist and Background Check Release form, and to alert ECS of EPAF errors.
Use this service for all talent acquisition (PageUp) questions and actions including Postings, Hiring Proposals, and PageUp system access.
Provides Email Support for NMSU community, which includes configuring email clients, email on mobile devices, web access, login, and any other email related troubleshooting issues.
Allows users to request the purchase of software for use on department-owned computers. Users may also request the purchase of software for use on remote/personal devices.
Allows users to request the creation of Mailman email lists.