Popular Services
Request IT assistance for issues that don’t fit within an existing service category.
Use to request an Aggie ID (New Employee Data Form), submit EPAF hiring documentation and Sensitive Duties Checklist, and report EPAF errors to ECS
Request new, modified, or removed access for NMSU applications and Banner.
Provides support with the installation and/or operation of the campus core VoIP system and associated service offerings.
Provides installation of network data cables and troubleshooting for campus network connectivity issues.
Users may request to purchase devices like desktop and laptop computers, monitors, and accessories. The NMSU Technology Purchasing Program has identified cost-effective technological solutions available to NMSU faculty and staff.
Submit benefit enrollment or change forms, including insurance, retirement, FSA, NMERB, NMARP, 403b, and 457 agreements.
Request software purchases or licensing for university or departmental use.
Report issues or request support for the campus data network and related connectivity services.
Request support for NMSU and third-party applications, including development, maintenance, and integration assistance.
Shared Mailbox allows departments to use a centralized email address that multiple users can access to send and receive departmental messages.
Support with tuition waiver eligibility, benefits, submission issues, status updates, taxability, and manual waiver forms for employees and their dependents.
Ensures IT product and service acquisitions meet policy, budget, and security requirements.
Assistance with benefits-related questions, from eligibility to wellness and support services.
Manage user roles, permissions, and UAT/UBAN account access or resets.
Support for Family and Medical Leave (FMLA) requests and documentation.
Support for completing and submitting Alternative Work Arrangement (AWA) forms.
Request new reports, report updates, or access to academic data. Includes products developed in NMSU Analytics (Powered by Cognos), ad-hoc reporting, and data warehouse development.
Support for classroom and conference-room technology
Desktop support for employee onboarding/offboarding.
Provides support for Banner Self-Service, including assistance with access, login, and navigation issues.
Update employee personal and departmental contact information, including addresses, phone numbers, and legal names.