Popular Services
Includes, but is not limited to: desktop support for computer, email, software, hardware, password, and browser setup, configuration, and troubleshooting concerns.
Allows users to request security updates for all NMSU applications and Banner, including security requests for new access, modifications to existing access, or removal of access. Users can also request assistance for errors with current access.
Offers assistance with general service requests and questions concerning NMSU-supported technologies.
Users may request to purchase devices like desktop and laptop computers, monitors, and accessories. The NMSU Technology Purchasing Program has identified cost-effective technological solutions available to NMSU faculty and staff.
Provides support with the installation and/or operation of the campus core VoIP system and associated service offerings.
Access the NMSU internet by registering your device to the NMSU Network.
Provides assistance to users who require installation of one or more data cables for network connectivity for new or existing devices. Also helps users diagnose and troubleshoot Network Connection issues on specific campus devices, including Wi-Fi and direct Ethernet devices.
Submit your forms and supporting documentation here to enroll or change benefits, including insurances and retirement. Submit Benefit Enrollment/Waiver, FSA, NMERB, NMARP, 403b and 457 Salary Reduction Agreement forms.
Provides administrative, installation, operational, and general technical support for Banner Self-Service items, NMSU-developed applications, and other third-party applications.
Allows users to report issues or request support with the installation and/or operation of the campus data network and related service offerings on a campus-wide basis.
Use this service to request an Aggie ID (New Employee Data Form), submit supporting documentation for EPAF hires, submit Sensitive Duties Checklist and Background Check Release form, and to alert ECS of EPAF errors.
Family and Medical Leave (FMLA), Faculty Care Leave, and Sick Leave Bank questions, submit requests for leave, inform HR of a potential need for medical leave, and submit documentation.
Provides assistance with setting up and adding additional devices for two-factor authentication (2FA).
Partner with our technical team to develop reports, dashboards, visualization tools, and data sets to answer business questions for internal operations and strategic decisions. Includes products developed in NMSU Analytics (Powered by Cognos), ad-hoc reporting, and data warehouse development.
Provides basic support for myNMSU, including assistance with login, navigation, and other general use issues.
Provides support for faculty with classroom and conference room maintenance and technological support.
Allows users to request to add or remove user access to supplemental applications including Enterprise Password Manager, GitLab, and TeamDynamix.
Use this form to add or remove access to an existing NMSU Cascade website. This access allows users to create, modify, and delete pages to this Cascade website.
Full-Cycle Project Management Support and Services
This service provides comprehensive project management support to central/distributed IT and campus departments, covering governance, initiation, planning, execution, and delivery of IT systems and services that support the New Mexico State University System.
Questions regarding eligibility for Tuition Waiver benefit for employees and their dependents, benefits offered, process, system issues, status of waiver, taxability, etc. Submit manual tuition waiver forms.
Provides audio-visual support to users for in-person and online events, including assistance setting up microphones, projectors, and other Audio Visual Support systems for conferences, seminars, lectures, legislative meetings, convocation, or any other event that requires the use of multimedia equipment. There is no fee for this service but it is first come first serve. This includes setup/tear-down time as well as time spent at the event. All requests should be made at least 5 business days in advance.
Questions regarding medical, prescription, dental, vision, FSA, pre-tax premium plan, life insurances, long term disability, critical illness, hospital, accident, medical support orders, 1095-C, and COBRA.