Popular Services
Offers assistance with general service requests and questions concerning NMSU-supported technologies not covered by the other service categories provided.
Includes, but is not limited to: desktop support for computer, email, software, hardware, password, and browser setup, configuration, and troubleshooting concerns.
Allows users to request security updates for all NMSU applications and Banner, including security requests for new access, modifications to existing access, or removal of access. Users can also request assistance for errors with current access.
Provides support with the installation and/or operation of the campus core VoIP system and associated service offerings.
Family and Medical Leave (FMLA), Faculty Care Leave, and Sick Leave Bank questions, submit requests for leave, inform HR of a potential need for medical leave, and submit documentation.
Use this service to request an Aggie ID (New Employee Data Form), submit supporting documentation for EPAF hires, submit Sensitive Duties Checklist, and to alert ECS of EPAF errors.
Users may request to purchase devices like desktop and laptop computers, monitors, and accessories. The NMSU Technology Purchasing Program has identified cost-effective technological solutions available to NMSU faculty and staff.
Allows users to report issues or request support with the installation and/or operation of the campus data network and related service offerings on a campus-wide basis.
Access the NMSU internet by registering your device to the NMSU Network.
Provides assistance to users who require installation of one or more data cables for network connectivity for new or existing devices. Also helps users diagnose and troubleshoot Network Connection issues on specific campus devices, including Wi-Fi and direct Ethernet devices.
Submit your forms and supporting documentation here to enroll or change benefits, including insurances and retirement. Submit Benefit Enrollment/Waiver, FSA, NMERB, NMARP, 403b and 457 Salary Reduction Agreement forms.
Provides administrative, installation, operational, and general technical support for Banner Self-Service items, NMSU-developed applications, and other third-party applications.
Partner with our technical team to develop reports, dashboards, visualization tools, and data sets to answer business questions for internal operations and strategic decisions. Includes products developed in NMSU Analytics (Powered by Cognos), ad-hoc reporting, and data warehouse development.
Provides assistance with setting up and adding additional devices for two-factor authentication (2FA).
Procurement of Information Technology (Pre-Approval Request) is a mandatory review process for all IT purchases to ensure compliance with university, state, and federal policies, as well as budget, compliance, and security standards.
Allows admin to view and manage users' system roles, identifications, and access permissions.
A mailbox shared by multiple users within a department to read and send email messages.
Use this form to add or remove access to an existing NMSU Cascade website. This access allows users to create, modify, and delete pages to this Cascade website.
Allows users to request the purchase of software for use on department-owned computers. Users may also request the purchase of software for use on remote/personal devices.
Submit changes to employee's name or work phone number in Banner. The phonebook directory is updated via an overnight process.
Use this service to submit general employment and compensation questions.
For the creation or reactivation of temporary guest user accounts - active for 1 week from the date of creation or reactivation