Popular Services
Includes, but is not limited to: desktop support for computer, email, software, hardware, password, and browser setup, configuration, and troubleshooting concerns.
Offers assistance with general service requests and questions concerning NMSU-supported technologies.
Allows users to request security updates for all NMSU applications and Banner, including security requests for new access, modifications to existing access, or removal of access. Users can also request assistance for errors with current access.
Access the NMSU internet by registering your device to the NMSU Network.
Provides support with the installation and/or operation of the campus core VoIP system and associated service offerings.
Provides administrative, installation, operational, and general technical support for Banner Self-Service items, NMSU-developed applications, and other third-party applications.
Provides assistance to users who require installation of one or more data cables for network connectivity for new or existing devices. Also helps users diagnose and troubleshoot Network Connection issues on specific campus devices, including Wi-Fi and direct Ethernet devices.
Users may request to purchase devices like desktop and laptop computers, monitors, and accessories. The NMSU Technology Purchasing Program has identified cost-effective technological solutions available to NMSU faculty and staff.
NMSU faculty and staff can use this service to request a new Cascade CMS site for departmental use. You can choose to start fresh or migrate existing content from another site. You will also use this service when you are ready you are ready to publish your Cascade CMS site to the web.
Use this form to add or remove access to an existing NMSU Cascade website. This access allows users to create, modify, and delete pages to this Cascade website.
Allows users to report issues or request support with the installation and/or operation of the campus data network and related service offerings on a campus-wide basis.
Provides Email Support for NMSU community, which includes configuring email clients, email on mobile devices, web access, login, and any other email related troubleshooting issues.
Requesting Shared Storage on the network for use by departments at NMSU.
Provides audio-visual support to users for in-person and online events, including assistance setting up microphones, projectors, and other Audio Visual Support systems for conferences, seminars, lectures, legislative meetings, convocation, or any other event that requires the use of multimedia equipment. The fee for this service is $75 per hour for in-person events and $37.50 for completely virtual events. This includes setup/tear-down time as well as time spent at the event. All requests should be made at least 5 business days in advance.
Allows users to request to add or remove user access to supplemental applications including Enterprise Password Manager, GitLab, and TeamDynamix.
Partner with our technical team to develop reports, dashboards, visualization tools, and data sets to answer business questions for internal operations and strategic decisions. Includes products developed in NMSU Analytics (Powered by Cognos), ad-hoc reporting, and data warehouse development.
A mailbox shared by multiple users within a department to read and send email messages.
Allows admin to view and manage users' system roles, identifications, and access permissions.
Provides NMSU Faculty and Staff support with departmental, organizational, or personal website support.
Want to improve your site's usability, accessibility, and general performance? Siteimprove is a resource that scans and monitors broken links, misspellings, SEO issues and accessibility errors. Use this tool to improve the quality of your website's online presence.
Provides support for Banner INB/Self-Service, including assistance with access, login, and navigation issues.
Provides IT and network support to NMSU residents.
Provides assistance with setting up and adding additional devices for two-factor authentication (2FA).
Allows users to request the purchase of software for use on department-owned computers. Users may also request the purchase of software for use on remote/personal devices.
This service provides desktop support when a department is trying to onboard or offboard employees. You'll be able to notify your desktop support group of the change so that they can ensure the desktop computer is ready.