Popular Services

General desktop and device support.

Request IT assistance for issues that don’t fit within an existing service category.

Request new, modified, or removed access for NMSU applications and Banner.

Use to request an Aggie ID (New Employee Data Form), submit EPAF hiring documentation and Sensitive Duties Checklist, and report EPAF errors to ECS

Request support for NMSU and third-party applications, including development, maintenance, and integration assistance.

Support for Family and Medical Leave (FMLA) requests and documentation.

Users may request to purchase devices like desktop and laptop computers, monitors, and accessories. The NMSU Technology Purchasing Program has identified cost-effective technological solutions available to NMSU faculty and staff.

Provides support with the installation and/or operation of the campus core VoIP system and associated service offerings.

To submit a Personnel Action Form, create a Service Request for each PAF.

Assistance with benefits-related questions, from eligibility to wellness and support services.

Request software purchases or licensing for university or departmental use.

Manage user roles, permissions, and UAT/UBAN account access or resets.

Shared Mailbox allows departments to use a centralized email address that multiple users can access to send and receive departmental messages.

Submit benefit enrollment or change forms, including insurance, retirement, FSA, NMERB, NMARP, 403b, and 457 agreements.

Support for completing and submitting Alternative Work Arrangement (AWA) forms.

Register your personal devices to connect securely to the NMSU's wired or wireless network.

Request access changes for Cascade CMS website.

Provides help with email setup, access, login, and troubleshooting.

Update employee personal and departmental contact information, including addresses, phone numbers, and legal names.

Ensures IT product and service acquisitions meet policy, budget, and security requirements.

Questions about medical, dental, vision, FSA, insurance coverage, 1095-C, and COBRA.

Desktop support for employee onboarding/offboarding.

Request new reports, report updates, or access to academic data. Includes products developed in NMSU Analytics (Powered by Cognos), ad-hoc reporting, and data warehouse development.

Get help with website errors, HTML issues, and general platform support.

Answers and support for annual leave, sick time, absences, and other time-off programs.