Popular Services
Includes, but is not limited to: desktop support for computer, email, software, hardware, password, and browser setup, configuration, and troubleshooting concerns.
Access the NMSU internet by registering your device to the NMSU Network.
Offers assistance with general service requests and questions concerning NMSU-supported technologies.
Allows users to request security updates for all NMSU applications and Banner, including security requests for new access, modifications to existing access, or removal of access. Users can also request assistance for errors with current access.
Provides support with the installation and/or operation of the campus core VoIP system and associated service offerings.
Users may request to purchase devices like desktop and laptop computers, monitors, and accessories. The NMSU Technology Purchasing Program has identified cost-effective technological solutions available to NMSU faculty and staff.
Provides administrative, installation, operational, and general technical support for Banner Self-Service items, NMSU-developed applications, and other third-party applications.
Provides assistance to users who require installation of one or more data cables for network connectivity for new or existing devices. Also helps users diagnose and troubleshoot Network Connection issues on specific campus devices, including Wi-Fi and direct Ethernet devices.
Family and Medical Leave (FMLA), Faculty Care Leave, and Sick Leave Bank questions, submit requests for leave, inform HR of a potential need for medical leave, and submit documentation.
Allows users to report issues or request support with the installation and/or operation of the campus data network and related service offerings on a campus-wide basis.
Partner with our technical team to develop reports, dashboards, visualization tools, and data sets to answer business questions for internal operations and strategic decisions. Includes products developed in NMSU Analytics (Powered by Cognos), ad-hoc reporting, and data warehouse development.
Provides assistance with setting up and adding additional devices for two-factor authentication (2FA).
Provides NMSU Faculty and Staff support with departmental, organizational, or personal website support.
This ticket can be used for all talent acquisition questions (PageUp) for hiring proposals, postings, and PageUp access (except for Search Committee)
Use this form to add or remove access to an existing NMSU Cascade website. This access allows users to create, modify, and delete pages to this Cascade website.
Request Aggie id by submitting a New Employee Data Form, submit supporting documentation for EPAF hires, submit sensitive duties checklist and background check release forms.
Allows departments to purchase mobile devices which may be loaned temporarily to individual employees.
Allows users to add, change, or remove DNS entries used to redirect hostnames to cloud-based vendors.
Requesting Shared Storage on the network for use by departments at NMSU.
A Strategic/New IT Project Request is an initiative aimed at advancing NMSU’s strategic goals or implementing innovative IT solutions to enhance institutional effectiveness.
Assists users with myNMSU username recovery and E-Print system password resets.